Beverly Hills Eyewear Full Policy

This Full Policy summarizes the operating rules for orders placed with Beverly Hills Eyewear. It should be read together with the Return & Refund Policy, Shipping Policy, Terms of Service, and Privacy Policy.

1. Product Scope

Beverly Hills Eyewear sells eyewear products, including sunglasses, optical frames, and eyewear accessories offered on the site. Product availability, included components, lens type, measurements, materials, colors, and other attributes are stated on the applicable product page.

2. Product Information, Measurements, and Fit

Frame measurements, fit categories, photographs, color names, and style descriptions are provided for guidance. Fit depends on facial measurements, bridge shape, temple length, frame design, and personal preference and is not guaranteed.

Colors, patterns, gradients, mirror finishes, lens tints, and transparent materials may appear different because of lighting, device displays, manufacturer tolerances, or natural variation.

3. Optical Frames and Demonstration Lenses

Clear lenses installed in optical frames may be non-prescription demonstration lenses unless the product page expressly states otherwise. Customers should consult a qualified optical professional regarding prescription lenses, fitting, and adjustments. Beverly Hills Eyewear does not provide medical advice through general product descriptions or customer-service guidance.

4. Authenticity and Packaging

Beverly Hills Eyewear represents merchandise as authentic and sourced through its suppliers and industry relationships. Packaging, cases, cloths, cards, manuals, and accessories vary by brand, model, production period, and supplier. A product includes only the components stated or shown as included with that item.

Selected merchandise may be acquired through brand and supplier closeout, overstock, prior-season, discontinued-style, or other specially priced inventory opportunities. These purchases can reduce our wholesale cost and allow us to offer lower customer prices. Unless clearly stated otherwise, closeout merchandise is sold as new; “closeout” does not mean used, damaged, or counterfeit.

5. Order Confirmation and Acceptance

An order confirmation acknowledges receipt of the order but does not guarantee acceptance or shipment. Acceptance occurs when the order is verified and fulfilled. We may decline or cancel an order for a pricing or inventory error, failed payment, unsuccessful verification, suspected fraud, legal restriction, or inability to fulfill. Any required refund will be issued.

6. Processing

Most confirmed in-stock products process before shipment within one to two (1–2) business days. Products fulfilled through one designated supplier process before shipment within three to five (3–5) business days. The estimated-timeline notice on each product page identifies the expected processing period for that product.

Processing begins after payment and any required verification are complete and is separate from carrier transit. For an order containing products with different estimates, the longer processing estimate may apply unless the items are shipped separately.

7. Order Changes and Cancellations

Requests to change a product, color, quantity, payment, or address are not guaranteed. Cancellation requests must be submitted within one (1) hour after the order is placed. After that period, an approved cancellation may be subject to a five percent (5%) cancellation/processing fee. Shipped orders cannot be cancelled.

8. Customer and Payment Verification

We may request reasonable identity, payment, billing-address, shipping-address, or order verification. Customers must provide current and accurate information. Failure to complete verification may delay or cancel the order.

9. Prices, Taxes, and Promotions

Prices and promotions may change without notice. Applicable sales tax and shipping are calculated at checkout. Promotions are subject to their stated dates and exclusions and cannot be combined unless expressly allowed. We may correct an obvious pricing, data, or promotion error and cancel the affected order with any required refund.

A crossed-out or comparison price may reflect a manufacturer-suggested price or another genuine reference price identified on the product page. It does not represent that every retailer currently sells the product at that price. Market prices and availability vary.

10. Price Match Requests

When a price-match program is offered, approval is subject to the published Price Match Policy. A request should be submitted before purchase and must involve an identical, available item from an eligible retailer.

11. Shipping and International Charges

Available services and charges are shown at checkout. Unless checkout expressly states otherwise, international customers are responsible for duties, taxes, tariffs, customs, brokerage, carrier advancement, currency-conversion, and other destination or third-party charges. Refused or unclaimed shipments may incur additional charges.

12. Delivery Problems and Claims

Customers should monitor tracking and promptly report loss, damage, or a delivery discrepancy. Merchandise, packaging, labels, and shipping materials must be preserved. Customers must reasonably cooperate with carrier and insurer claim procedures before an applicable replacement, refund, or credit is completed.

13. Return Notification

• Damage, incorrect merchandise, or an apparent defect must be reported within two (2) calendar days of delivery.
• All other eligible return or exchange requests must be submitted within fourteen (14) calendar days of delivery.
• After approval, merchandise must be returned within thirty (30) calendar days.

14. Eyewear Return Condition

Eyewear must be new, unused, unaltered, and undamaged, with all original tags, films, cases, boxes, cloths, cards, manuals, and included accessories. Lenses must be free of scratches and residue. Frames, hinges, temples, screws, nose pads, alignment, and lenses must not have been adjusted, repaired, replaced, or modified.

15. Final Sale

An item is final sale only when clearly marked on the product page, cart, invoice, order confirmation, or written communication before purchase. A sale price alone does not make an item final sale. Delivery-damage, incorrect-item, apparent-defect, and non-waivable legal remedies remain available as applicable.

16. Exchanges

Eligible merchandise may be exchanged once. Previously exchanged merchandise is not eligible for a refund to the original payment method; an additional approved return is eligible for store credit only.

17. Return Shipping and Refunds

An eligible U.S. return label may be provided for $6.99 and deducted from the refund, exchange balance, or store credit. International customers arrange and pay for return shipping. Approved refunds are issued to the original payment method within seven (7) business days after receipt, inspection, and acceptance.

18. Refused Shipments

Refused, unclaimed, undeliverable, or returned-to-sender shipments may be subject to shipping, customs, carrier, processing, and other applicable charges and, where disclosed and permitted, a twenty percent (20%) restocking fee.

19. Payment Disputes and Fraud

Customers should contact Beverly Hills Eyewear promptly to resolve an order concern. We may respond to a payment dispute with relevant order, payment, verification, policy-acceptance, communication, shipping, tracking, delivery, return, and fraud-prevention records.

20. Wholesale Orders

Wholesale, reseller, dealer, and other business-to-business purchases are governed by the applicable written wholesale agreement, invoice, or approved account terms. Consumer promotions, return rights, and shipping offers do not automatically apply to wholesale orders.

21. Policy Conflicts and Applicable Law

The more specific published policy controls a subject addressed in detail. Nothing in this Full Policy limits a right or remedy that cannot lawfully be limited. If an order-specific written agreement expressly changes a term, that written agreement controls for that order to the extent lawful.

22. Contact

Email service@beverlyhillseyewear.com or use the Contact Us page.