Contact Us
We're Here to Help
Contact Beverly Hills Eyewear for assistance with a product, order, return, exchange, shipping issue, or store policy. For faster service, include your order number and the email address used to place the order.
Phone
Live Chat & Hours
Use the website chat button for assistance.
Monday-Friday
10:00 AM-4:00 PM Pacific Time
Need to Change or Cancel an Order?
Contact us as soon as possible and include your order number. Cancellation requests must be submitted within one (1) hour after order placement. After that period, cancellation or changes are not guaranteed, and an approved cancellation may be subject to a five percent (5%) cancellation/processing fee. Shipped orders cannot be cancelled.
Order & Product Assistance
To help us respond efficiently, please provide:
- Your Beverly Hills Eyewear order number, if applicable
- The email address used for the order
- The product brand, model, color, size, or color code involved
- A clear description of the assistance requested
- Photographs of the eyewear, packaging, shipping label, or visible damage when relevant
Returns, Damage Claims & Shipping Updates
Damaged, incorrect, or apparently defective merchandise must be reported within two (2) calendar days of delivery. Other eligible return or exchange requests must be submitted within fourteen (14) calendar days of delivery. Do not send merchandise without an approved Return Authorization and return instructions.
Most products are processed and shipped within one to two (1–2) business days. Certain items may require additional processing time before shipment; when an additional timeline applies, it is shown in the product description and again at checkout. Processing time is separate from carrier transit.
Helpful Policy & Service Links
Holiday Availability
Phone availability may be limited during holidays and periods of unusually high volume. Email, live chat, or the contact form may provide the fastest response during those periods.