We proudly offer a full return policy with no re-stocking fees. Just notify us within 7 days from the delivery date, as reported by the shipping company, if you do require a return or exchange. After this period where will be no RA# authorized for ANY reason. We hope that you understand we have certain guidelines and limitations with products / vendors which must be honored and we appreciate your cooperation in advance.
Once your return is authorized, you will have 30 days to return the product back to us and receive a full refund (minus shipping fees) back to the original method of payment. Our system will notify you on every step of this process.
You have the option to send the your purchase back using any shipping method you would like. In order to make returns even easier, we offer the option of using a flat rate shipping label ($10.00 per item). If you opt to use our flat-rate shipping label, $10.00 (per item) will be reduced from the refund amount, at the time of processing. Please note that this is a service we offer as a courtesy. This service is not available on all items and we have the right to refuse this service at any time. The service is also not available on international shipments coming back to United States. In such case, you will receive full instructions on how to return your purchase back to us on your own and at your own cost.
We kindly request that all order cancellations to be requested within 24 hours of when the order was placed. You can request for cancellation by calling us, or by contacting us via email. Voicemails are not a valid receipt of cancellation request. If you cannot reach us by phone, please email us the request so a timestamp of the request is available. All cancellations outside of this window will be subject to a 15% processing fee with no exceptions.
There are no cancellations on already processed, ready to ship, shipped and in transit orders.
Of course you are eligible to request for Return Authorization, according to our return policy and after receiving your product(s). There will be a 20% restocking fee, if the delivery of an already shipped product is rejected for any reason. Therefore we ask that you do not reject delivery and contact us if you need to request for a return, after your delivery has been made.
There are no cancellations accepted on already confirmed backorders or production orders. Please see our Production and Backorder Policy(this page is linked at the footer of the webpage) for more information.
Returns due to defects:
You must notify us within two (2) days, for any manufacturer defects, of the delivery date of your order, as reported by the shipping company. After this period, we will not authorize any returns due to this condition.
All returns will be subject to inspection. All merchandise must be returned unused, with all original packaging, contents (boxes, dust bags, tags, certificates, in-soles, security tags, and etc. if applicable). There are no options to return a product which has been used even if it is within the return policy window. All merchandise must be returned in the same exact condition as received. Your return will be discarded or sent back to you if the conditions and requirements of inspection are not met. You, the client, are responsible for returning the product and all shipping fees associated with the return & all fees that may incur or may have already incurred due to a declined return. The client will be held responsible for the returned item until it passes inspection. At that time the product will no longer be owned by the client and the return will be resolved according to policy. The inspection process may take up to seven (7) business days from the returns arrival depending on the volume of returns. Delivered status on the tracking of your return does not mean your return has been or will be processed the same day.
Returns for a refund:
After your merchandise passes inspection, your refund will be issued from our end within five (5) business days. Please allow seven to ten (7-10) business days for your refund to be processed with your financial institution.
Return for Store Credit:
You do have the option to return for Store Credit.
Store Credit is given in the form of Gift Certificate via e-mail. Store Credit is non-refundable and non-transferable. Expect credit to be issued within seven (7) business days of the returns inspection.
Returns for Exchange:
When your return is authorized, you will be sent a confirmation for your exchange order, along with an invoice to pay for any outstanding fees if any. Once your return has completed inspection, you can expect your exchange item to ship in one to three (1-3) business days.
Custom and made-to-order products:
There are no return or exchange options on custom made or made-to-order products. All such products are a final sale. There are no cancelations or modifications on such products once they are in production. Please refer to product pages or the specific policy page to view what options, if any, are available for that specific product.
All returns outside of our policy will be rejected with no exceptions. If a return is rejected in inspection the returns resolution will become invalid. Our returns department will notify the client of this status and request further action. The item will be on hold for 48 hours (from rejected status notification) awaiting the client to provide a means to return the item to them. This can be done by providing us a shipping label or by submitting payment to cover the cost of shipping. After the 48 hour hold period the item will be discarded if no shipping means has been received.