Need to submit a return request? The return request option is available below. Before submitting your request, please review the full policy carefully. You will be asked to confirm that you have read and understood the policy before the return submission link becomes active.
Thank you for shopping with Beverly Hills Eyewear. All returns, exchanges, refunds, and store credits require authorization, receipt, inspection, and final approval by Beverly Hills Eyewear.
Please note: Submitting a return request does not automatically approve the return. All returns must be reviewed, authorized, received, inspected, and approved by Beverly Hills Eyewear before any refund, exchange, or store credit is issued.
Notification Deadlines
To initiate a request, contact Beverly Hills Eyewear within the following timeframes, measured from the delivery date shown in the carrier's records:
- Damaged, incorrect, or apparently defective merchandise: within two (2) calendar days of delivery.
A short notification period for visible delivery problems does not eliminate any non-waivable rights or manufacturer-warranty remedies available under applicable law.
Return Authorization
All returns must be approved before shipment. Unauthorized returns may be refused, delayed, returned to the customer, or denied refund, exchange, or store-credit eligibility.
Approval of a request does not guarantee a refund, exchange, or store credit. Final eligibility is determined after receipt and inspection.
Eyewear Condition Requirements
To remain eligible, returned eyewear must meet all applicable conditions:
- Frames and sunglasses must be new, unused, unworn beyond a careful indoor try-on, unaltered, and undamaged.
- Lenses must be free of scratches, fingerprints, residue, chips, coating damage, or replacement.
- Hinges, temples, nose pads, screws, and frame alignment must not have been adjusted, tightened, bent, repaired, or modified.
- All original tags, protective films, cases, boxes, cleaning cloths, authenticity cards, manuals, and included accessories must be returned in their original condition.
- Brand packaging must be placed inside a protective outer shipping box. Labels or tape must not be applied directly to a branded case or retail box.
Eyewear that shows wear, adjustment, damage, missing components, improper packaging, or another condition inconsistent with a new product may be rejected or subject to an appropriate deduction where permitted.
Optical-frame notice: Clear lenses supplied in many optical frames may be demonstration lenses and may not be prescription lenses unless the product page expressly states otherwise. Removal or replacement of demonstration lenses before an approved return may make the item ineligible.
Final Sale Merchandise
An item is final sale only when it is clearly identified as final sale on the product page, cart, invoice, order confirmation, or written communication before purchase. A discount or sale price alone does not make an item final sale unless it is expressly marked.
Exchanges
- Eligible merchandise may be exchanged one (1) time, subject to approval, availability, and all return-condition requirements.
- Any price difference and applicable shipping charge must be paid before replacement merchandise is sent.
- After an exchange is completed, the exchanged merchandise is no longer eligible for a refund to the original payment method.
- An additional return of previously exchanged merchandise, if approved, is eligible for store credit only.
Order Cancellations
- In-stock eyewear: submit a cancellation request within one (1) hour after placing the order.
A request made within the applicable grace period may be approved without a cancellation fee if the order has not shipped, been fulfilled, been confirmed or reserved with a supplier, or otherwise entered a non-cancellable stage.
After the grace period, an approved cancellation may be subject to a five percent (5%) cancellation/processing fee. Orders that have shipped cannot be cancelled and must use the return process when eligible.
The fee does not apply where prohibited by law or when cancellation is required because Beverly Hills Eyewear cannot fulfill the order within a promised or otherwise legally applicable shipping timeline.
Return Shipping
Returns are not free unless Beverly Hills Eyewear expressly approves otherwise in writing or applicable law requires it.
- For eligible U.S. returns, Beverly Hills Eyewear may provide a flat-rate return label for $6.99. If used, the label cost may be deducted from the refund, exchange balance, or store credit.
- Customers may use another carrier at their own cost. Tracking and adequate insurance are strongly recommended.
- International customers are responsible for arranging and paying return shipping and any related customs or import charges.
- Beverly Hills Eyewear is not responsible for a customer-arranged return that is lost, delayed, damaged, misdelivered, or shipped without adequate tracking or protection.
Inspection and Refund Processing
All returned merchandise is inspected. Beverly Hills Eyewear may approve, adjust, or deny a request that does not meet the authorization, timing, condition, component, or packaging requirements.
Approved refunds are issued to the original payment method within seven (7) business days after the merchandise has been received, inspected, and accepted. The customer's bank, card issuer, or payment provider may require additional time to post the credit.
Approved store credit is issued electronically, is non-refundable after issuance, and does not expire unless a different term was disclosed when issued or applicable law requires otherwise.
Non-Refundable Charges and Deductions
Original shipping charges, return shipping, cancellation/processing fees, restocking fees, customs duties, tariffs, taxes, brokerage charges, carrier advancement fees, and other third-party charges are non-refundable unless Beverly Hills Eyewear approves otherwise in writing or a refund is required by law.
Approved refunds, exchange balances, or store credits may be reduced by properly disclosed and applicable charges.
Refused and Returned-to-Sender Shipments
Refused, rejected, unclaimed, undeliverable, or returned-to-sender shipments may be subject to original shipping, return shipping, carrier, customs, brokerage, processing, and other applicable charges. A returned-to-sender or refused shipment may also be subject to a twenty percent (20%) restocking fee where properly disclosed and permitted by law.
Rejected Returns
If a return is rejected, Beverly Hills Eyewear will notify the customer using the contact information associated with the order and provide instructions and a reasonable deadline for payment of return shipping. Merchandise will not be treated as abandoned or disposed of except after reasonable notice and as permitted by applicable law.
Policy Abuse and Fraud
Beverly Hills Eyewear may deny, limit, or adjust a request that does not comply with this policy or reasonably appears excessive, abusive, fraudulent, or inconsistent with normal consumer use, subject to applicable law.
Need More Help?
For assistance, email service@beverlyhillseyewear.com or use the Contact Us page.
Thank you for shopping with Beverly Hills Eyewear.