Frequently Asked Questions

After checkout, an order confirmation is normally sent to the email address provided. Check spam or junk folders if it is not visible. A confirmation acknowledges receipt of the order; shipment follows after payment, inventory, and any required verification are completed.

Most products process within one to two (1–2) business days, while some products process within three to five (3–5) business days. The estimated-timeline notice on each product page identifies the expected processing period for that product. Processing begins after payment and any required verification are complete and is separate from carrier transit. Review our Shipping Policy for complete details.

The longer processing estimate may apply to the order. When practical, Beverly Hills Eyewear may ship products separately. You will not be charged an additional shipping fee for a split shipment unless you separately request and approve a paid service.

Standard U.S. transit is generally three to seven (3–7) business days after processing. The available service and current charge are displayed at checkout. Review our Shipping Policy for complete details.

Submit a cancellation request within one (1) hour after placing the order. After that period, cancellation or changes are not guaranteed, and an approved cancellation may be subject to a 5% cancellation/processing fee. Shipped orders cannot be cancelled.

Contact us immediately. An address change is not guaranteed after the order is submitted and may be unavailable after processing or shipment. Customers are responsible for reviewing address information at checkout.

International shipping is available to supported destinations shown at checkout. Unless checkout expressly states otherwise, the customer is responsible for destination-country duties, taxes, tariffs, customs, brokerage, and related charges.

Submit an eligible return or exchange request within fourteen (14) calendar days after delivery. Damage, incorrect merchandise, or an apparent defect must be reported within two (2) calendar days. All returns require approval and an RA before shipment. Review our Return & Refund Policy for eligibility, conditions, and instructions.

The merchandise must be returned within thirty (30) calendar days after approval unless the written authorization gives a different deadline.

For eligible U.S. returns, Beverly Hills Eyewear may provide a $6.99 flat-rate return label. The amount may be deducted from the refund, exchange balance, or store credit. International return labels are not offered.

An approved refund is issued to the original payment method within seven (7) business days after the return is received, inspected, and accepted. The bank or payment provider may require additional posting time.

No—not automatically. An item is final sale only when it is clearly marked final sale on the product page, cart, invoice, order confirmation, or written communication before purchase.

We purchase selected closeout, overstock, and other specially priced inventory through established brand and supplier relationships. These opportunities allow us to acquire authentic eyewear at reduced wholesale costs and pass a portion of those savings on to our customers. Availability is often limited, and a lower price does not mean the product is used or counterfeit.

No. Merchandise is sold as new unless a product page clearly states otherwise. “Closeout” generally refers to inventory offered at a reduced wholesale cost because of factors such as a discontinued style, prior-season assortment, excess inventory, or a brand or supplier inventory program. Inspect the product promptly after delivery and contact us within two (2) calendar days if it arrives damaged, incorrect, or apparently defective.

Cases, boxes, cleaning cloths, authenticity materials, and other packaging can vary by brand, model, production period, and supplier. The product includes the components stated or shown as included on its product page. Packaging variation alone does not mean an item is inauthentic.

A comparison price may reflect a manufacturer-suggested price or another genuine reference price identified on the product page. It is not a promise that every retailer currently sells the item at that price. Market prices vary, so customers should review the actual selling price and product details before purchasing.

Eyewear must be new, unused, unaltered, and undamaged. All tags, films, cases, boxes, cloths, cards, manuals, and included accessories must be present. Lenses must be scratch-free, and frames, hinges, temples, nose pads, screws, alignment, and lenses must not have been adjusted or replaced.

Clear lenses installed in many optical frames are demonstration lenses and are not prescription lenses unless the product page expressly states otherwise. Consult a qualified optical professional for prescription lenses, fit, and adjustments.

Beverly Hills Eyewear represents its merchandise as authentic. Packaging and included accessories can vary by brand, model, production period, and supplier.

Check the delivery location, household members, neighbors, building staff, and carrier notices, then contact us promptly. You may need to cooperate with a carrier, insurer, or other claim investigation.

Email service@beverlyhillseyewear.com or use the Contact Us form.