This policy explains processing, transit, tracking, international delivery, and shipping-related responsibilities for orders placed with Beverly Hills Eyewear.
1. Processing Time
- Most products: processed before shipment within one to two (1–2) business days.
- Products fulfilled through one designated supplier: processed before shipment within three to five (3–5) business days.
The estimated-timeline notice on the product page identifies the expected processing period for that product. The estimate shown when the order is placed should be reviewed before checkout. Weekends and carrier holidays are not business days.
Processing begins after payment and any required order verification are completed. If an order contains products with different processing estimates, the longer estimate may apply to the order. Beverly Hills Eyewear may ship items separately when practical, and customers will not be charged an additional shipping fee for a split shipment unless they separately request and approve a paid service.
2. Domestic Shipping
Standard U.S. transit is generally three to seven (3–7) business days after processing. Available services, prices, and any free-shipping threshold are displayed at checkout and may change by destination, order value, carrier availability, and promotion.
Processing and transit are separate periods. Selecting an expedited carrier service does not shorten product processing unless Beverly Hills Eyewear expressly confirms otherwise.
3. Order Verification
New customers, high-value orders, unusual transactions, or orders with inconsistent payment and address information may require identity, payment, or address verification before shipment. A request for verification may delay processing. Failure to complete a reasonable verification request may result in cancellation and refund.
4. Tracking, Address Accuracy, and Delivery
- Tracking information is sent after the carrier accepts the shipment.
- Customers must provide a complete and accurate shipping address and review it before checkout.
- Address-change requests are not guaranteed after an order is placed and may be unavailable after processing or shipment.
- A signature may be required based on value, destination, carrier rules, fraud-prevention needs, or customer request.
- Customers should monitor tracking and promptly report delivery problems.
5. International Shipping
International availability and shipping rates are displayed at checkout for supported destinations. Transit and customs-processing times vary and are not guaranteed.
Unless the checkout expressly states that duties, taxes, and import charges are included, the customer is responsible for destination-country duties, taxes, tariffs, customs charges, brokerage, carrier advancement fees, currency-conversion charges, and other government or third-party fees.
The customer is the importer of record unless applicable checkout terms expressly state otherwise and must comply with destination-country laws and carrier or customs requirements.
6. Shipping Delays
Supplier availability, brand allocation, customs, weather, transportation interruptions, security events, carrier congestion, and other circumstances may affect estimated timing. If the expected processing period materially changes after purchase, Beverly Hills Eyewear will provide an updated estimate and any notice, consent option, cancellation option, or refund required by applicable law.
7. Cancellations and Order Changes
Cancellation requests for in-stock eyewear must be submitted within one (1) hour after the order is placed.
After the applicable grace period, an approved cancellation may be subject to a five percent (5%) cancellation/processing fee. The fee does not apply where prohibited or when Beverly Hills Eyewear cannot fulfill within a promised or legally applicable shipping timeline. Shipped orders cannot be cancelled.
8. Lost, Damaged, or Missing Shipments
Contact Beverly Hills Eyewear promptly if tracking does not update, a shipment appears lost, the package arrives damaged, or tracking shows delivery but the package cannot be located. Preserve the merchandise, packaging, label, and shipping materials and provide photographs or other documentation when requested.
The customer must reasonably cooperate with carrier, insurer, payment-provider, or law-enforcement claim procedures. A replacement, refund, repair, or credit may be issued after the investigation and required documentation are completed, subject to applicable law.
9. Shipping Protection
If optional shipping protection is offered, its price, provider, scope, exclusions, and claim process should be reviewed before purchase. Shipping protection does not replace non-waivable rights under applicable law. Beverly Hills Eyewear does not promise that every delivery event is covered unless the applicable protection terms expressly say so.
10. Refused, Unclaimed, and Returned-to-Sender Shipments
Refused, rejected, unclaimed, undeliverable, or returned-to-sender shipments may be subject to original shipping, return shipping, customs, duties, tariffs, brokerage, carrier, processing, and applicable restocking charges. These amounts may be deducted from an eligible refund, exchange balance, or store credit.
11. Returns and Non-Refundable Shipping Charges
Original shipping, return shipping, duties, tariffs, customs, brokerage, and similar charges are non-refundable unless Beverly Hills Eyewear approves otherwise in writing or a refund is required by law. Review the Return & Refund Policy before sending merchandise back.
12. Contact
Email service@beverlyhillseyewear.com or use the Contact Us page.
