This Refund Policy is a summary of Beverly Hills Eyewear's complete Return Policy & Request. The complete policy controls if a detail is not repeated here.
Return Notification
- Damaged, incorrect, or apparently defective merchandise must be reported within two (2) calendar days of delivery.
- All other eligible return or exchange requests must be submitted within fourteen (14) calendar days of delivery.
- After approval and issuance of an RA, the merchandise must be returned within thirty (30) calendar days.
Condition Requirements
Eyewear must be new, unused, unaltered, and undamaged. All original tags, protective films, cases, boxes, cleaning cloths, authenticity cards, manuals, and included accessories must be returned. Lenses must be scratch-free, and the frame, hinges, temples, nose pads, screws, alignment, and lenses must not have been adjusted, repaired, replaced, or modified.
Final Sale
An item is final sale only when clearly identified as final sale before purchase. A sale or discounted price alone does not make an item final sale. Applicable remedies for damaged, incorrect, or apparently defective merchandise and non-waivable legal rights remain available.
Return Shipping
For an eligible U.S. return, Beverly Hills Eyewear may provide a $6.99 flat-rate return label and deduct its cost from the refund, exchange balance, or store credit. International customers arrange and pay for return shipping and related charges.
Refund Processing
All returns require inspection and final acceptance. An approved refund is issued to the original payment method within seven (7) business days after the merchandise is received, inspected, and accepted. The bank, card issuer, or payment provider may require additional time to post the credit.
Non-Refundable Charges
Original shipping, return shipping, customs, duties, tariffs, taxes, brokerage, carrier charges, and properly applicable fees are non-refundable unless Beverly Hills Eyewear approves otherwise in writing or a refund is required by law.
Contact
Email service@beverlyhillseyewear.com or submit a request through the Return Policy & Request page. Do not send merchandise without an approved RA and return instructions.